Returns, exchanges & refunds.

Return and exchange window

Eligible return and exchange requests must be submitted within 7 calendar days from the date the order is marked delivered.

Requests submitted after this period may be considered in exceptional circumstances or where applicable consumer rights require otherwise.

Size exchanges

Size exchanges are available within 7 calendar days of delivery. A return shipping and replacement re-dispatch charge applies.

The garment must meet the return condition requirements below. Exchanges are subject to replacement size or colour availability, and we will confirm the applicable logistics charge before the exchange is processed.

If the requested replacement is unavailable, we will follow the applicable return and refund process rather than promise unavailable inventory.

Voluntary returns

Eligible products may be returned rather than exchanged. For voluntary returns, including change of mind, fit preference or colour preference, a ₹99 return shipping charge per approved return request will be deducted from the refund.

The ₹99 return shipping charge covers the reverse courier movement. Standard delivery to you is advertised as free, and we do not retrospectively deduct an original forward-shipping charge from an ordinary eligible return.

Condition of returned products

Trying the T-shirt on indoors to check the fit is allowed. For a voluntary return or exchange, the garment must remain new and resellable.

• Unworn beyond a reasonable fit trial.
• Unwashed and unaltered.
• Free from stains, makeup, food, oil, sweat or other soiling.
• Free from body odour, perfume, deodorant or other strong fragrance.
• Free from customer-caused damage.
• Sewn-in brand, size and care labels must not be removed or altered.
• Original hangtags, where supplied, should remain attached.
• Please return the product with its original product packaging wherever reasonably possible.

Damage to the outer courier packaging alone will not invalidate an otherwise eligible return. If we believe a returned garment does not meet these conditions, we will contact you and explain the reason rather than silently rejecting the request.

Refund method

Approved refunds for prepaid orders are issued to the original payment method used for the purchase. Store credit will only be used where you actively choose it.

Refund timeline

Once a returned product reaches us and passes inspection, we aim to initiate the refund within 2 working days.

After initiation, your bank, card issuer, UPI provider or payment service provider may take approximately 5–7 business days to reflect the amount.

We will notify you once the refund has been initiated.

Refund amount

For an approved voluntary return, the amount paid for the returned product will be refunded after deduction of the applicable ₹99 return shipping charge per approved return request, not per item. Refunds are processed only after the returned product passes inspection.

Where the issue is caused by composed. — for example, an incorrect, damaged or defective item — no return or exchange logistics charge will be deducted.

Wrong, damaged or visibly defective item

If you receive the wrong product, wrong size or colour compared with your order, a product damaged in transit, or a product with an apparent manufacturing defect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please share your order number and clear photographs showing the issue and, where relevant, the shipping label or packaging.

Unboxing videos

An unboxing video is not mandatory. If you happen to have one, you are welcome to share it, but a genuine claim will not be rejected only because no unboxing video was recorded.

Resolution

Once the issue is verified, composed. will arrange an appropriate correction, replacement, exchange or refund at no additional logistics cost to you.

The 48-hour reporting request helps us investigate obvious delivery issues quickly and does not remove rights that may otherwise apply to genuinely defective, incorrect or materially misdescribed goods.

Our normal 7-day return period is intended for unused products and fit decisions. Separately, genuine manufacturing defects reported within 30 days of delivery may be reviewed under our quality commitment.

Examples may include genuine seam or stitching failure, construction defects or abnormal fabric failure attributable to manufacturing.

This does not cover:

• Normal wear and tear.
• Accidental damage, snagging, abrasion or misuse.
• Alterations carried out outside composed.
• Damage caused by failure to follow the care instructions.
• Bleach, harsh chemicals or unsuitable laundering.
• Ironing or heat damage.
• Other customer-caused damage.

We may ask for photographs and information about how the product was worn, washed or dried. Depending on the circumstances and available inventory, the resolution may be a replacement, refund or another reasonable remedy.

Cancellation before dispatch

A standard retail order may be cancelled for a full refund before it has been physically handed over to our courier partner for dispatch.

Because we aim to dispatch quickly, please contact us as soon as possible if you need to cancel.

After dispatch

Once an order has been physically dispatched, it cannot normally be cancelled in transit. If you no longer want the product, please accept delivery and request an eligible return after receiving it.

Address changes

Before dispatch, we will make reasonable efforts to update an incorrect delivery address if you contact us in time.

Once the parcel has been dispatched, address changes cannot be guaranteed. Where the courier permits a correction, we will try to assist, but rerouting to a substantially different delivery location may not be possible.

Failed delivery attempts

Please provide an accurate address and reachable phone number and cooperate with reasonable delivery attempts.

If delivery fails because of a courier or composed. error, we will resolve the matter without charging you.

If a prepaid shipment is returned to us because of repeated customer unavailability, an incomplete or incorrect customer-provided address, inability to contact the recipient, or refusal of an otherwise correct and undamaged shipment, we may offer:

• Re-dispatch upon payment of a ₹99 logistics fee; or
• Refund to the original payment method after the parcel returns to us, less a ₹99 return-to-origin logistics fee.

No such fee will apply where refusal was reasonable because the parcel was visibly damaged or tampered with, or where the delivery failure was attributable to composed. or the courier.

Lost shipments

If a shipment appears lost, composed. will handle the courier investigation. You will not be asked to resolve the matter directly with the courier.

Once a shipment is confirmed lost, you may choose a replacement, subject to stock availability, or a full refund to your original payment method. No logistics deduction applies.

Reverse pickup

Reverse pickup is subject to courier serviceability at your location. If reverse pickup is not available, we may ask you to self-ship the product using a traceable courier after we provide instructions.

Where repeated pickup attempts fail because the customer is unavailable or unreachable, we may ask the customer to self-ship the item within a reasonable period.

Reserved exchange inventory may be released if the return is not handed over after reasonable follow-up.

What we may alter

composed. may offer a limited paid alteration service on selected products where operationally feasible. This is a small adjustment to our standard garment and is not bespoke or made-to-measure tailoring.

At launch, supported alterations are limited to:

• Body-length shortening.
• Sleeve-length shortening.

We do not currently alter the chest, shoulder, waist, armhole, collar, neckline, sleeve width, taper or other aspects of the garment's fit or construction.

Alterations can only shorten the garment; fabric cannot be added to make the garment longer.

Alteration charges

• One alteration: ₹149, inclusive of applicable taxes.
• Body + sleeve shortening on the same garment: ₹199, inclusive of applicable taxes.

The applicable charge and feasibility will be confirmed before the alteration is accepted.

Customer-supplied finished measurements

Customers must provide the desired finished garment measurement requested by composed., rather than only stating how much material should be removed.

For example, instead of “shorten by 3 cm”, the customer should confirm a finished body length such as “66 cm”.

Customers are responsible for checking that the base garment size and the finished measurements they approve are correct.

Returns and exchanges on altered products

Once an alteration has been carried out to the customer's confirmed measurement, the garment has been specifically modified for that customer.

Altered garments are therefore not eligible for a voluntary return or size exchange because of:

• Change of mind.
• Incorrect base size selected by the customer.
• Fit or length preference after alteration.
• Incorrect measurement supplied or approved by the customer.
• The customer later deciding they would prefer a different finished measurement.

When the final-sale restriction does not apply

The restriction does not apply where composed. performs the alteration incorrectly, the finished measurement materially differs from the accepted measurement, the wrong product/colour/size is supplied, the product has a genuine manufacturing defect, or another remedy is required under applicable consumer law.

Where the issue is attributable to composed., we will review the garment and arrange an appropriate correction, replacement or refund at no additional cost.

If the appropriate remedy is a refund because composed. carried out the alteration incorrectly, the applicable alteration charge will also be refunded.

Alteration dispatch timeline

Altered orders normally dispatch within 3–5 working days after the alteration details are confirmed. This replaces the normal dispatch timeline for that garment.

Alteration availability is subject to operational feasibility and may not be available for every order, product, size, colour or delivery timeline.

Enquiries and confirmation

Submitting a composed. for Teams enquiry does not create an order and does not guarantee product availability, pricing, customisation capability or a delivery date.

After discussing the requirement, composed. will confirm the applicable quotation, product specifications, customisation details, payment terms and expected timeline.

A Team Order is accepted only once the required approvals and payment conditions stated in the quotation or order confirmation have been completed.

Approved specifications

Before production or customisation begins, we may ask the customer to approve details including:

• Product and colour.
• Total quantity and size breakdown.
• Artwork and approved customisation.
• Placement and approximate dimensions.
• Applicable customisation method.
• Pricing, taxes, delivery or other agreed charges.
• Expected production or dispatch timeline.
• Any fixed event date or required-by date communicated by the customer.

Team Order returns and exchanges

Normal retail change-of-mind returns and standard retail size-exchange terms do not automatically apply to Team Orders.

Products produced, printed, embroidered or otherwise prepared specifically for an approved Team Order cannot normally be returned or exchanged because of customer-approved quantities, sizing, artwork, names, numbers, content or design preferences.

For Team Orders consisting only of standard, uncustomised composed. products, size changes or returns may sometimes be accommodated at our discretion, subject to stock availability, garment condition and applicable logistics costs.

Incorrect, damaged or defective Team Orders

These restrictions do not apply where composed. supplies products materially different from the approved order, carries out customisation materially differently from the approved specification, supplies damaged or defective goods, or otherwise fails to supply goods materially in accordance with the agreed specification.

Where the issue is attributable to composed., we will provide an appropriate remedy, which may include correction, replacement, reproduction or refund for the affected goods.

Production variation

Apparel and customisation processes can involve minor production variations. Small variations normal to the agreed garment, printing or embroidery process will not by themselves constitute a defect where the products substantially conform to the approved specification.

Where particular measurements, placements or tolerances are critical to a project, they must be agreed with composed. before the order is approved and should be recorded in the applicable quotation, approved specification or Team Order confirmation.

Cancellations, timelines and payment

Before procurement, production or customisation begins, we will make reasonable efforts to accommodate requested changes or cancellation.

Once products, materials or services have been specifically committed to an approved Team Order, cancellation or changes may not be possible.

Production and dispatch timelines vary depending on quantity, stock, customisation and project requirements and will be confirmed separately for each Team Order.

Payment terms will be stated in the applicable quotation or order confirmation. Production will not begin until the required payment and approvals have been received.

Inspection

All voluntary returns and exchanges are subject to inspection after reaching us. If we believe a returned item does not meet the eligibility requirements, we will contact you and explain the issue.

Fraudulent or abusive claims

We reserve the right to decline fraudulent, abusive or clearly ineligible claims, including attempts to return a different product from the one supplied, intentional damage, or repeated misuse of the return system.

Exceptional cases

No policy can anticipate every genuine customer situation. composed. retains reasonable discretion to provide a more favourable resolution in exceptional circumstances.

This discretion does not reduce any rights available to consumers under applicable Indian law.

Our returns policy is designed to support good sizing information, not replace it.

Before ordering, please review the garment measurements and Find Your Fit guidance on the product page.

If you are unsure between sizes, contact us before ordering. For standard, unaltered retail orders, size exchanges are available within 7 days of delivery and a return shipping and replacement re-dispatch charge applies.

If you request an alteration, confirm the standard base size first. Once the garment is altered at your request, it is final sale for size, change of mind and incorrect customer-supplied measurements. composed. alteration errors, wrong items and genuine manufacturing defects remain covered.

For a return, exchange, cancellation, alteration issue, Team Order issue or delivery problem, contact composed. at hello@composed.co.in and include your order number wherever applicable.

Business identity:
Composed Lifestyle (sole proprietorship), operating the brand composed.

Website:
composed.co.in

Customer care:
hello@composed.co.in

Grievance Officer:
Vaibhav Moudgil · hello@composed.co.in

Where an order-specific written quotation, approved specification or Team Order confirmation contains terms that are more specific to that order, those agreed terms will apply to that project alongside this policy.

Nothing in this policy is intended to limit mandatory rights or remedies available to consumers under applicable Indian law.